ALERT: Please be aware of fraudulent text messages. We advise you never to enter your credentials or click on links from unknown sources. Prosperity Bank will never ask for your personal information in a text message. Learn more or call Customer Service at 1-800-531-1401 with questions.

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Cyber Security and Fraud Prevention

Take Action to Protect Your Personal Financial Information

At Prosperity Bank, the financial security of our customers is a top priority. We are constantly working to keep your accounts and information secure. We have provided knowledge-based guidance to assist you with safeguarding your information.

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Awareness is your best defense against fraud.

Most Common Vulnerabilities

Passwords

Passwords are the first line of defense to protect your digital assets.

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Smartphones

Hackers are increasingly targeting their victims through smartphones.

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Web Browsing

Browsing the web without being careful can lead to viruses.

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Email

Hackers often use emails to steal sensitive information.

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Explore Ways to Protect Your Personal Financial Information

To help stay safe while banking online, as a general rule you should always be careful about giving out your personal financial information over the Internet. Review the following tips to protect your personal information while using the Internet:
 

Woman-On-Couch-Using-Tablet-and-Credit-Card
  • Monitor your accounts regularly. Make sure that all transactions posted are ones you have authorized.
  • Be suspicious of any e-mail with urgent requests for personal financial information.
  • Be cautious about opening any attachments or downloading any files, regardless of who sent them.
  • Never throw away ATM receipts, credit statements, credit cards, or bank statements in a usable form.
  • Never use the same password across your online accounts.
  • Remember to always fully log off from your online banking session when done, especially when you are using a public or shared computer.

To report suspicious or fraudulent activity, please contact your local banking center or dial 1-800-531-1401.
 

Understanding Social Engineering Attacks

Social engineering attacks exploit human psychology to gain access to sensitive information or systems. Attackers often pose as trustworthy individuals or organizations to manipulate victims into divulging personal data or performing actions that compromise security.

Hacking Attempt

Phishing

Phishing is a common form of social engineering that uses email or malicious websites to solicit personal information. These attacks often mimic reputable organizations, creating a sense of urgency or trust to trick victims into revealing sensitive data. Vishing and smishing are similar tactics but leverage voice calls and text messages, respectively. Common things to look out for are:

  • Suspicious sender's address
  • Generic greetings and signature
  • Spoofed links
  • Poor Grammar
  • Unsolicited Attachments

To protect yourself, be wary of unsolicited contact, avoid sharing personal information, and verify the legitimacy of requests. Strong passwords, multi-factor authentication, and up-to-date security software are essential safeguards.
 

What to do if you suspect a social engineering attack

Immediately report it to your organization and financial institutions. Change any compromised passwords and monitor your accounts for suspicious activity.

By understanding these tactics and taking preventive measures, you can significantly reduce your risk of falling victim to social engineering attacks.

Additional Tips:

  • Be cautious of urgent requests: Legitimate organizations rarely demand immediate action or threaten consequences.
  • Verify information independently: Contact the organization directly using a known phone number or website to confirm the request.
  • Educate yourself and others: Stay informed about the latest social engineering tactics and share knowledge with colleagues and family.

Change Passwords & Secure Your Compromised Accounts

 

Securing Passwords and Accounts
 

Report to Help Fight Fraud

Fight fraud and protect yourself with the Federal Trade Commission's "Report to Help Fight Fraud" link. This secure website allows you to easily report scams, unwanted calls, or suspicious company practices. Not only will you get personalized advice on how to safeguard yourself, but your report will be shared with over 2,800 law enforcement partners, playing a vital role in future investigations and legal actions against fraudulent activity. While the Federal Trade Commission can't directly address individual reports, your contribution helps build a bigger picture, stopping fraudsters in their tracks. Visit the Federal Trade Commission's website today and be part of the solution.

Report Now
 

Prominent Fraud Alerts

FBI

Business Email Compromise (BEC) is defined as a sophisticated scam targeting businesses working with foreign suppliers and/or businesses that regularly perform wire transfer payments. The scam is carried out by compromising legitimate business e-mail accounts through social engineering or computer intrusion techniques to conduct unauthorized transfers of funds.

How Do I Protect Against BEC Exploits?

  • Be suspicious. Asking for clarification, forwarding an email to IT, or checking with a colleague is better than wiring hundreds of thousands of dollars to an attacker.
  • If something doesn't feel right, it probably isn't. Encourage employees to trust their instincts and ask “Would my CEO actually tell me to do this?” or “Why isn't this supplier submitting an invoice through our portal?”
  • Slow down. Attackers often time their campaigns around our busiest periods of the day for good reason. If a human resources manager is quickly going through emails, she is less likely to pause and consider whether a particular request is suspect.

WHAT TO DO IF YOU ARE A VICTIM

If you discover unauthorized payments, contact Prosperity Bank immediately to request a recall of the funds. Also, report attempted and successful fraudulent financial transfers to the Internet Crime Complaint Center at www.ic3.gov or to your local FBI field office, which can be found at www.fbi.gov/contact-us/field-offices. The FBI may be able to assist financial institutions in the recovery of lost funds.


FDIC

The Federal Deposit Insurance Corporation (FDIC) has resources on cybersecurity issues including cybersecurity basics, identity theft, frauds, and scams. Learn more about how you can protect your personal information and your money.


Department of Homeland Security

The Department of Homeland Security (DHS) is committed to safeguarding our nation from cyberattacks. Their Cybersecurity and Infrastructure Security Agency (CISA) offers valuable resources for individuals and businesses alike.

By staying informed and taking proactive steps, you can reduce your risk of falling victim to cybercrime. Visit the DHS and CISA websites to learn more and protect yourself today.


FTC

The Federal Trade Commission (FTC) also has a website with cybersecurity tips and videos accessible here.
 

Identity Theft

General Information

Check your credit report regularly (at least once a year) & protect your sensitive information.

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Debit Card

Protect yourself from becoming a victim of card skimming & other debit card-related thefts.

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Wire Fraud

Wire fraud involves the use of electronic communication. Stay vigilant & do not become a victim.

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Contact Us Immediately for Suspicious Activity

In the event you suspect criminal activity against your finances, please contact your LOCAL BANKING CENTER immediately, M-F 8:30am – 5:00pm, or dial our Customer Service Center at 1-800-531-1401 after hours.

The security of your financial information is one of Prosperity’s most important priorities. Learn how we maintain the security of our Online Banking platform by reviewing this DOCUMENT.

Call or Visit One of Our Banking Centers for Support


Find A Banking Center

 

Call Customer Service Center at: 1-800-531-1401
 

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